Return Policy

We want you to be completely satisfied with your Tortle. We will gladly accept exchanges up to 10 days from the date of receipt of your beanie. The beanie can not be refunded, only exchanges are accepted in the case where beanie is damaged at the reception or in case where size does not suit your baby.
In case of an exchange request, the beanie must be sent to the following address:

Medical Supplies Claerebout

Rue sur-les-dos 71
5537 Bioul

Refund Of Shipping Charge

In the case of a defective beanie, the shipping costs are our responsibility. If the exchange is due to size issue, fees are the customer’s responsibility.
For questions, contact us via